Every order moves through the same three standardized states, so you always know where it stands.

The merchant has received your order and is preparing the items. Status stays pending until dispatch begins.

A rider has collected the order and is on the way to you. Live rider location appears while the delivery is in transit.

The order has been handed over to you and the delivery is closed. Your status history remains in your account.

Enter your order identifier and the contact number registered on the order to see its current stage and the rider's position on the map.

Rider location updates only while a delivery is active, so the status you see reflects the latest movement reported by the rider.